How can I make a complaint?

Have more questions? Submit a request

We’re truly sorry that you're not satisfied with our products and/or services, and we will do our best to resolve any issues as quickly and thoroughly as possible.

You can contact us via Live Chat or by emailing us at support@capital.com.

If you’re not satisfied with the resolution provided, you can also raise a formal complaint with our Compliance Department. Our complaints procedure can be found here.

If you remain dissatisfied after our internal complaints process, you may contact the Bermuda Monetary Authority.

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