At Capital.com, we’re committed to creating a safe and supportive trading environment for everyone. We understand that certain personal circumstances can affect how someone engages with financial services – and that support needs to be flexible, human, and accessible.
What do we mean by a vulnerable client?
A vulnerable client is someone whose personal situation may impact their ability to make informed financial decisions or engage confidently with trading services.
Vulnerability can look different for different people. It may be temporary, long-term, or change over time. Some common examples include:
Mental health challenges
Mental health conditions can make it harder to process complex information or manage financial decisions.
Here are some organisations that can help:
Mid-Atlantic Wellness Institute (MWI)
Contact Details:
Tel: (441) 236-3770
24-hour Mental Health Crisis Line: (441) 239-1111
https://bermudahospitals.bm/services-listing/mental-health/mid-atlantic-wellness-institute/
Financial difficulty or problem debt
When managing money becomes overwhelming, it can impact mental health, confidence, and the ability to make sound financial decisions.
Free, confidential advice is available:
Free Legal Advice Clinics
Tel: (441)292-1343
Domestic abuse
Financial abuse and control can make it difficult to manage your money independently or safely.
If you’re affected, you can reach out to:
Centre Against Abuse
Tel: (441)297-8278
https://www.centreagainstabuse.bm/home
Women's Resource Centre Bermuda
Tel: (441)295-3882
https://www.wrcbermuda.com/
Need support from us?
If you’re experiencing any of these situations and need support while using Capital.com, please don’t hesitate to reach out. Our team is here to help.Contact us via live chat, WhatsApp or email at support@capital.com.